How renewals, invoices and late payment work

When the invoice arrives

An invoice is generated automatically 15 days before a service is due, and you get an email plus an SMS. A reminder follows at 7 days, 3 days and on the due date itself.

What happens if it is not paid

| Days past due | What happens | | --- | --- | | 1–2 | Reminders continue. Everything keeps working. | | 3 | The service is suspended. The site goes offline; nothing is deleted. | | 4–14 | Pay the invoice and the service comes back automatically within a minute. | | 15+ | The account is queued for termination and data may be removed. |

Domains follow the registry's own schedule instead: roughly 30 days of grace, then a redemption period where recovery costs considerably more, then release.

Turning auto-renew off

Under Dashboard → My Hosting → Manage and My Domains → Manage. Turning it off means we stop generating invoices — the service simply expires on its due date. We still email you beforehand.

VAT invoices

Every paid invoice has a printable PDF with our VAT registration number, ready for your accounts. Open the invoice and press Download PDF.

Refunds

Hosting carries a 30-day money-back guarantee. Domains cannot be refunded once registered — the registry charges us the moment the name is created, and that is not reversible. See the refund policy for the full terms.