A payment failed or the money was deducted twice

The money left your wallet but the invoice says unpaid

This almost always means the gateway's callback did not reach us — the payment itself succeeded.

1. Find the TrxID in your bKash, Nagad or Rocket SMS.
2. Open a ticket with that ID, the amount, and the invoice number.
3. We reconcile against the gateway directly and mark the invoice paid, usually within 30 minutes.

We verify every payment against the gateway server-side, so an invoice is never marked paid on a redirect alone. That is also why a failed payment can never accidentally activate a free service.

You were charged twice

Open a ticket with both TrxIDs. Duplicates are refunded to the original wallet — bKash and Nagad typically return the money within 3–7 working days.

The payment page rejected the transaction

Common causes, in the order they actually occur:

• Insufficient balance, including the gateway fee.
• Daily transaction limit reached on the wallet.
• The wallet is not registered for merchant payments — check with *247#.
• A card blocked for international or online use; ask your bank to enable e-commerce.

Nothing is working and the service is about to be suspended

Send us the invoice number. We extend the due date while a payment problem is being sorted out — no site goes down because a gateway was having a bad day.